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Keeping You COVID Secure

We’re doing our very best to ensure safe working for our staff and customers. To find out more about the measures we’ve put in place to prevent the spread of COVID-19, please click here

Important Information – Coronavirus (COVID-19)

Please see below for the most recent information from Acorn Recovery Projects regarding COVID-19 and how we are working to ensure the safety of our clients and staff.

At Acorn we’re continuing to monitor the Government response and are currently following the most up to date advice available to minimize the impact on our services. You can find the latest government updates here.

Acorn Recovery Projects are working flexibly to ensure support services remain available for those that require help, while continuing to ensure the safety of our clients and staff.

We’ve implemented a number of measures to ensure we maintain social distancing and safe working practices.

Our groups within the community have moved to an individual support model along with group support via WhatsApp for continued emotional support.

Rest assured, if you require support, we’re still available.

We will be updating this page regularly as the situation develops.

How can I get help?

If you need to get in touch, you can contact Acorn Recovery Projects by calling us on 0161 484 0000

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Covid-19 and your information – Updated 8th April 2020

Supplementary privacy note on Covid-19 for Service Users

This notice describes how we may use your information to protect you and others during the Covid-19 outbreak. It supplements our main Privacy Notice which is available here.

The health and social care system is facing significant pressures due to the Covid-19 outbreak. Health and care information is essential to deliver care to individuals, to support health and social care services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the outbreak. In the current emergency, it has become even more important to share health and care information across relevant
organisations.

Existing law which allows confidential patient information to be used and shared appropriately and lawfully in a public health emergency is being used during this outbreak. Using this law the Secretary of State has required NHS Digital; NHS England and Improvement; Arms Length Bodies (such as Public Health England); local authorities; health organisations and GPs to share confidential patient information to respond to the Covid-19 outbreak. Any information used or shared during the Covid-19 outbreak will be limited to the period of the outbreak unless there is another legal basis to use the data. Further information is available on gov.uk

During this period of emergency, opt-outs will not generally apply to the data used to support the Covid-19 outbreak, due to the public interest in sharing information. This includes National Data Opt-outs. However in relation to the Summary Care Record, existing choices will be respected. Where data is used and shared under these laws your right to have personal data erased will also not apply. It may also take us longer to respond to Subject
Access requests, Freedom of Information requests and new opt-out requests whilst we focus our efforts on responding to the outbreak.

In order to look after your health and care needs we may share your confidential patient information including health and care records with clinical and non clinical staff in other health and care providers, for example neighbouring GP practices, hospitals and NHS 111. We may also use the details we have to send public health messages to you, either by phone, text or email.

During this period of emergency we may offer you a consultation via telephone or videoconferencing. By accepting the invitation and entering the consultation you are consenting to this. Your personal/confidential patient information will be safeguarded in the same way it would with any other consultation.

We will also be required to share personal/confidential patient information with health and care organisations and other bodies engaged in disease surveillance for the purposes of protecting public health, providing healthcare services to the public and monitoring and managing the outbreak.

NHS England and Improvement and NHSX have developed a single, secure store to gather data from across the health and care system to inform the Covid-19 response. This includes data already collected by NHS England, NHS Improvement, Public Health England and NHS Digital. New data will include 999 call data, data about hospital occupancy and A&E capacity data as well as data provided by patients themselves. All the data held in the platform is subject to strict controls that meet the requirements of data protection legislation.

In such circumstances where you tell us you’re experiencing Covid-19 symptoms we may need to collect specific health data about you. Where we need to do so, we will not collect more information than we require and we will ensure that any information collected is treated with the appropriate safeguards.

We may amend this privacy notice at any time so please review it frequently. The date at the top of this page will be amended each time this notice is updated.

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Get In Touch

To see how we can help you, call us on 0161 484 0000.

All enquiries are handled with total confidentiality.

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